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HOLIDAY INFO

Holiday Ordering & Shipping Info

*We will be out of town 12/7-12/12. All orders placed during that time will begin to ship out 12/13*

during the holidays, time is extra precious - so any moment spent answering emails is a moment not spent packing your orders! please read the below thoroughly before emailing me with questions about the status of your order. you might find your question has already been answered!

PLEASE NOTE: ALL PROJECTED DELIVERY DATES SHOWN ON THIS PAGE ARE ESTIMATES PROVIDED FOR THE 2016 HOLIDAY SEASON BY USPS AND ARE NOT GUARANTEES.

Please allow a processing time of up to 3-7 days before your order ships.

If it's been 7+ days since your order date and you still haven't received a shipping notification, please send an email with your order number to contact@shopluella.com

SHIPPING RATES & TIMEFRAMES

DESTINATION
SERVICE
COST
LAST DAY TO ORDER FOR DELIVERY BY 12/24*

USA

first class (3-5 days)

$3.50

Thursday 12/15

USA

priority (1-3 days)

$8.00

Wednesday 12/21

Canada

intl first class (varies)

$8.00

Sunday 12/4

Europe

intl first class (varies)

$8.00

Sunday 12/4

Australia/New Zealand

intl first class (varies)

$8.00

Sunday 12/4

Mexico

intl first class (varies)

$8.00

Sunday 12/4

Central/South america

intl first class (varies)

$8.00

Monday 11/28

Asia/Pacific Rim

intl first class (varies)

$8.00

Sunday 12/4

Middle East

intl first class (varies)

$8.00

Sunday 12/4

Africa

intl first class (varies)

$8.00

Monday 11/28

Caribbean

intl first class (varies)

$8.00

Sunday 12/4

*all projected delivery dates shown on this page are estimates provided for the holiday season by USPS and are not guarantees.  

TRACKING YOUR ORDER

DOMESTIC ORDERS:

All orders within the US include tracking, with projected delivery within 3-5 business days of ship date for first class shipments and 1-3 business days for priority mail shipments. All orders are shipped from Austin, Texas.

Please allow at least 24 hours after receiving your shipping notification for your tracking number to show up.  

Keep in mind that USPS tracking is a guide, not an exact science. The barcode on your package’s label is scanned as it moves through various shipping facilities on its way to you, but it’s not uncommon for scanners to miss the barcode, causing tracking information to be insufficiently updated. Please be patient and give your package time to arrive safely to you.  

Once we drop off packages at the post office, we unfortunately don't have any control over them, so if you have questions about the status of your shipment after it's gone out, contact USPS. After you've spoken with a USPS rep your issue still isn't resolved, email us (contact@shopluella.com).

INTERNATIONAL ORDERS:

All international orders include limited tracking but no guaranteed delivery date. USPS international tracking can take a few days to show up in the system, and not all countries' postal services keep this information updated, so tracking on international orders may be missing or incomplete.

REFUNDS & EXCHANGES

Due to limited quantities of most of items, exchanges can be made only in the case of shop error (i.e. you're sent the wrong item or an item that is faulty). Refunds will be considered on a case by case basis. Shipping costs are nonrefundable.

PLEASE NOTE: ALL PROJECTED DELIVERY DATES SHOWN ON THIS PAGE ARE ESTIMATES PROVIDED FOR THE 2016 HOLIDAY SEASON BY USPS AND ARE NOT GUARANTEES.

All orders are sent as quickly and as securely as possible, but unfortunately USPS isn't perfect, and mail does very occasionally get backed up or lost in the system. Please remember that whenever you order an item online, it runs a small risk of being delayed due to circumstances on the part of the shipping provider, which are beyond the control of the shipper.

We are not responsible for mistakes or delays caused by USPS and/or foreign postal services.  Once your package is in the care of the post office, it is no longer in our control.

Still have questions?  Send us an email.  contact@shopluella.com